Delivery
How long?
By Who?
we send our products depending on item by either royal mail, dhl,ciy link, parcel force, ups, or pallet line, but every now and again customers do prefer for items to be sent by a different courier for what ever reason, if you also feel this way let us know when you place the order and we will send you the items in question by your courier of choice
How will it Arrive?
All our packages will arrive in very secure and discreate plain packaging, box's, or brown wrap. This is done to avoid any unnessacery or unwanted attention from anyone else,
Large growrooms
Large growrooms will be deliverd by pallet, delivery is added on top of the price shown for the units. The delivery includes insurance and delivery only, there is a £20 charge for re delivery should no one be at the premises at the time of arrival and you do not want the unit left so please bare this in mind, however you can collect from you local depot for free should that be more suitable
Payment
Payment can be made by any of the methods mentioned on the payment page, I give you my gurantee all credit and debit card transactions are completely secure and are sent accross 128 bit encrypted network, pay pal also gurantee this and offer full protection against loss as standard procedure.
No matter how your payment is sent or by what method you choose, no items will be sent out till it is 100% clear that payment has been made in full and has been cleared, for example if you pay by cheque please be aware that depending on your bank or building society it could take between 3-14 days for your cheque to clear. The usual is 3-5 days but in some cases if you bank with nationwide it can take up to 14, i dont know why but its just how they work!
Privacy policy
Hydro-Grow receives personal information through this website - http://www.hydroponic-growrooms.co.uk/ You may, for example, be asked for personal information if you want to take advantage of specific services that we offer, such as online ordering, subscription to our publications or registering nesletters
In any case where you provide personal information, we will only use it to deliver the services you have requested. We do not pass or sell your personal information to anyone outside of the hydro-grow business apart from the necessary details obviously required to process credit/debit card payments
Hydro-Grow will occasionally inform you of new services and products related to those you have ordered or registered for and of changes and activities within the site. You have the right to opt-out of receiving this information, for more information contact mail@hydroponic-growrooms.co.uk
Hydro-Grow does not automatically capture or store personal information, other than the required details to process orders and transactions. We do not pass or sell any of your information or details to other companys under any circumstances
Grow Rooms
All grow rooms designs are subject to change - including materials,apearance,size, prodcuts brands and types of models and accessories, we are constantly trying to improve our growrooms and units with the latest technology, materials and accessories so that they constantly improve results, convenience and turn around times,while keeping our prices as low as possible!
All growroom equipment will arrive safely boxed up inside of the unit, we can not put it all together for you as it often gets broken and damaged in transit so please be aware of this.It roughly takes 10-30 minutes to construct the growrooms. main Holes and fittings are generally made for you,some are left to give the customer more choice when aranging the items in and around the unit to be able to best suit there enviroment , all you need to do is hang and set things up!
Security
We follow strict rules to ensure industry standards are met to protect the personal information submitted to us and to ensure we have the most secure transactions possible, both during transmission and once we receive it.
Policy
Damaged Items
On arrival of recieving your unit, you must check the goods for any damages or breakages BEFORE signing for it! If you do not do this and then find out something is broken a, we can not be held liable and you will not be coverd by the insurance for any after delivery damages If an item arrives to you. This is not our rules but the rules of the insurance company. If your unit does arrive damaged please state when signing that the items or item is damaged, contact us and we will immediatly start an insurance claim on your behalf
Faulty Items
Fault items must be reported within 24 hours of arrival to enable us to ensure this is genuine, once the faulty item is returned and inspected you will be issused with a brand new replacement
Exclusions
Please note certain items cannot be returned, unless they are faulty, Mainly large grow rooms & custom built units, as They are personlaised to your specific needs and cannot be resold.
Returns
All returns must be recived within 7 days, and must be returned to us via recorded delivery with tracking numbers so we can confirm it has infact been sent to us, you must also contact us before hand to make us aware of the problem and to confirm that you are infact returning the item or items.
If you wish to return goods you have a duty to keep them in your possession and to take excellentcare of them until you return them. Please contact us if you would like to return your order, and we will send you the required iniformation and details. Goods must be returned in their original condition, be unused and include all immediate packaging, or we have the right to refuse the refund ormay deduct the cost of the damages.
Growrooms & Chambers are NOT inclusive of the above policy as they are specifically produced to the customers needs and therefor can not be returned and resold so please bare this in mind before purchasing, However a refund for the equipment included can be given - the cost/labour of the converted unit
When signing for the unit on arrival you are accepting delivery of the unit and deeming that it meets the rquirements of your purchase, we can not be held liable for any damage, or misuse of the cabinets
If a refund is requested for recieving growroom equipment, please note the cost of p+p will not be included in the total amount refunded.
Insurance
We wrap, bubble wrap and shrinkwarap all our units to pallets for delivery, all our units are all sent out in perfect condition, and as protected as possible Once the unit leaves us we have know controll over the delivery and carrige of the unit, How ever if your unit arrives damaged in any way then please contact us within 48 hours and we will start an insurance claim for you. all growrooms come with standards loss and damage insurance but premium insurance is available on request,
All items are sent via recorded delivery and are very well packaged. they are coverd by standard insurance and are using the safest and most respectfull delivery companys, so we do not take responsibility for any type of loss, damages or theft incured, that for wotever reason may not be included in the insurance policy, please contact us if you wish to purchase premium insrance that covers unlikely events
Canceled Orders
Orders can be cancelled but they must be cancelld within 48 hours, or a charge for the cost of labour (construction) and administration of the purchased unit will incur,(this cost will vary) each unit is built to the customers exact needs and specification, so the unit may not be resaleable so please bare this in mind before purchasing!
Missing Items
Missing Items do happen now and again as up to 40 accesssories come with some units, and we do now and again run out of one of the items, A note at hydro-grow will have been made to place the item on backorder and the missing items will be sent out as soon as possible, but please confirm if anything is missing incase of any other circumstances
Spend over £1000 and recieve a FREE mobile phone!
Spend over £1000 on a hydroponic growroom from hydro-grow and well give you a free mobile phone! Yes thats right! A free brand new mobile Phone! model varies on stock and delivery is subject to availability!
Please contact us at mail@hydroponic-growrooms.co.uk if you require any further information